Customer Service Centre – Computerized Mail Master
Description: Information in these files includes the original order, customer name and address, language, product and quantity ordered, amount and method of payment, payment identification number, address and method employed for shipping.
Class of Individuals: This bank may be accessed by any one of the following identifiers: customer name, customer number, or postal code.
Purpose: The purpose of this bank is to maintain a list of direct mail customers for Royal Canadian Mint numismatic products.
Consistent Uses: This information is utilized for name, address, and order status information required in the order fulfilment process and to answer enquiries from customers concerning their particular order. It is also used to comprise a list of purchasers of coins for future solicitation through a direct mail campaign.
Retention and Disposal Standards: Records are destroyed after seven years.
RDA Number: RCM 2000/027
Related Record Number: RCM MRD 031
TBS Registration: 003365
Bank Number: RCM PPU 015